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Professional Communication

Overview
Skills Taught Audience		Prerequisites Outline

	Duration:	6 hours
	Skill Level:	Basic
	Certifications:	N/A; 6 PDUs for Certified PMPs
	Delivery Type:	Expert Encore

Description
Communicating effectively in the workplace and beyond is a fundamental and critical skill. This extremely important course enhances student’s ability to interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication. This exciting course also offers the student suggestions for communicating with individuals who hold various roles in an organization. Guidelines and best practices are provided for communicating with peers, supervisors, subordinates, and customers/vendors. This course also assists students in the all-important areas of first impressions and rapport building.

Skills Taught

Audience
This course is a necessity for any students who would like to dramatically improve their effectiveness in communicating with peers, supervisors, subordinates, and customers/vendors.

Prerequisites
There are no prerequisites for this course.

Outline
Identify primary and secondary communication styles Communicate using various verbal and nonverbal modes of communication Identify the elements that influence a first impression Build rapport and establish credibility with others Build positive relationships Use paraphrasing effectively Provide positive and constructive feedback in a business setting Identify the types of ineffective supervisors and interact with an ineffective supervisor, promote an idea, and accept constructive criticism Negotiate a raise with a supervisor and offer an effective resignation Identify the guidelines for communicating with colleagues Take appropriate steps to apologize to subordinates, use appropriate tactics to refuse a subordinate’s request, and dismiss a subordinate Respond to customers’ complaints Reject a vendor’s contract without rejecting the vendor and address a complaint to a vendor Determine the nature of an organization’s culture Use the cultural network to your advantage and identify the characteristics of the roles exhibited in the network Identify the elements of physical culture that affect interpersonal communication Identify the ways in which managers can build a positive culture