Microsoft Course Listings
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Supporting Microsoft Windows XP Client Operating Systems 2.0
 | Duration: | 30 hours |
 | Skill Level: | Intermediate |
 | Certifications: | MCDST |
 | Delivery Type: | Expert Encore |
| Description |
Windows XP offers many new support challenges when compared to previous versions. This is due primarily to the many new features the operating system now contains. This critical Information Technology course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment.
This critical course provides attendees with an overview of operating system concepts and provides step-by-step guidance for troubleshooting Windows XP systems. This is the first course in the new and exciting Microsoft Certified Desktop Support Technician (MCDST) certification program.
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Skills Taught
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After completing this course, students will be able to:
- Perform and troubleshoot an attended installation of the Windows XP operating system
- Perform post installation configuration (user configuration, apply service packs, etc.)
- Answer end user questions related to upgrading from a previous version of Windows
- Troubleshoot system startup and user logon problems
- Monitor and analyze system performance
- Monitor, manage, and troubleshoot access to files and folders
- Troubleshoot connecting to local and network print devices
- Configure and troubleshoot hardware devices and drivers
- Configure and troubleshoot storage devices
- Configure and troubleshoot display devices
- Troubleshoot network protocols and services
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
- Configure and troubleshoot input and output (I/O) devices
- Configure support for multiple languages or multiple locations
- Troubleshoot security settings and local security policy
- Configure and troubleshoot local user and group accounts
- Troubleshoot the TCP/IP protocol
- Configure and troubleshoot Internet Connection Firewall (ICF) settings
- Troubleshoot name resolution issues
- Configure and troubleshoot remote connections
- Configure and troubleshoot end user systems using remote Desktop and Remote Assistance
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| Audience |
This course is perfect for any individual tasked with supporting end users of Microsoft Windows XP technologies. This course is also perfect for new entrants into the IT field that are training for end user support positions. Finally, this course is also extremely beneficial for end users of Microsoft XP technology that are forced to provide their own troubleshooting.
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| Prerequisites |
Students enrolled in this course should possess basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. Students should also possess a basic understanding of TCP/IP settings and a basic understanding of the major desktop components and interfaces, and their functions.
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| Outline |
Module 1: Supporting Users
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The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
- Creating a Custom MMC
- Joining a Workgroup
- Using Remote Assistance
Module 2: Troubleshooting Installation
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Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
- Preparing for Installation
- Installing XP
- Migrating a User’s Settings and Files
- Using Automated System Recover (ASR) for Disaster Recovery
Module 3: Troubleshooting Desktop Management
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Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
- Using Performance Monitor
- Configuring Alerts for Performance Monitor
Module 4: Troubleshooting File and Folder
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Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
- File Compression and Encryption
- Configuring Offline Files
Module 5: Troubleshooting Hardware
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Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Input and Output (I/O) Devices
- Troubleshooting Advanced Configuration and Power Interface
- Using Driver Rollback
- Working with Dynamic Disks
Module 6: Troubleshooting Printers
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Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
- Install and Share a Local Printer
Module 7: Troubleshooting Network Connectivity
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Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues
- Configuring Static and Dynamic IP Address
- Alternate Configuration and APIPA
- Name Resolution
- Isolating Common Connectivity Issues
Included Labs
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Creating a Custom MMC
- Joining a Workgroup
- Using Remote Assistance
- Preparing for Installation
- Installing XP
- Migrating a User’s Settings and Files
- Using Automated System Recover (ASR) for Disaster Recovery
- * Using Performance Monitor
- Configuring Alerts for Performance Monitor
- File Compression and Encryption
- Configuring Offline Files
- Using Driver Rollback
- Working with Dynamic Disks
- Install and Share a Local Printer
- Configuring Static and Dynamic IP Address
- Alternate Configuration and APIPA
- Name Resolution
- Isolating Common Connectivity Issues
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