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Microsoft Course Listings

Supporting and Troubleshooting Applications on Enterprise Vista Clients

Overview
Skills Taught
Audience
 Prerequisites
Outline
Duration: 6 Classes
Skill Level: Intermediate
Certifications: MCITP: Enterprise Support Technician
Delivery Type: Expert Live, Expert Encore

 

Description
This course is designed to provide in-depth understanding of troubleshooting the Microsoft Windows Vista operating system. The course covers such topics like installation, including automated installation, user and group accounts, security, networking, TCP/IP, built-in applications, advanced configuration and troubleshooting techniques. The course helps prepare the IT professional to install, configure, secure, support and troubleshoot Microsoft Windows Vista.

Skills Taught
After completing this course, students will be able to:

  • Recognize when to upgrade or do a clean install of Windows Vista
  • Recognize the tools and techniques used in basic image-based deployment of Windows Vista
  • Recognize procedures for troubleshooting Vista hardware and physical features
  • Recognize how to set advanced security options for Internet Explorer 7
  • Recognize how to use Windows Firewall with Advanced Security (WFAS) to specify advanced firewall settings
  • Recognize how to recover encrypted files or folders
  • Recognize how to troubleshoot user authorization on Windows Vista
  • Recognize how to determine the policy settings using the Resultant Set of Policy (RSoP) in logging mode
  • Recognize how to troubleshoot event subscriptions
  • Identify the features of the Windows Reliability and Performance Monitor mmc console
  • Recognize how to enable or disable sharing and discovery services in the Network and Sharing Center
  • Recognize how to view a network map using the Network and Sharing Center
  • Identify how to use nslookup to troubleshoot DNS
  • Recognize how to add a new IPSec policy
  • Identify netsh commands to view and troubleshoot IPSec
  • Recognize how to configure advanced VPN options in Windows Vista
  • Identify how to troubleshoot remote desktop
  • Recognize how to add a software installation package and distribute it to users using Group Policy
  • Recognize how to troubleshoot software restriction policies

Audience
This course is targeted towards IT professionals that deploy, configure, maintain and support Microsoft Exchange Server 2007 systems.

Prerequisites
  • One year of IT experience
  • Familiarity with resolving client issues
  • Familiarity with resolving application issues
  • Familiarity with deploying client desktop operating systems
  • Familiarity with basic security concepts
  • Ability to understand the spoken and written English language

Outline
  • Module 1: Installing Windows Vista
    • Preparing for a Windows Vista Installation
    • Installing Windows Vista
    • Troubleshooting Windows Vista Installations
    • Automated Deployment Options for Windows Vista
    • Using Windows Deployment Services
    • Installing Windows Vista Using Imaging
  • Module 2: Configuring Windows Vista Environments
    • Windows Vista System Management
    • Use Windows Vista Device Manager
    • Manage Display Devices in Windows Vista
    • Windows Vista I/O Devices and Services
    • Configure Desktop Settings
    • Windows Vista Multilingual and Accessibility Settings
    • Configure Internet Explorer 7 Features
    • Configure Internet Explorer 7 Security
  • Module 3: Windows Vista Users and Groups
    • Introduction to Windows Vista User Accounts
    • Managing User Accounts
    • Managing User Account Properties
    • Windows Vista Group Accounts
  • Module 4: Security in Windows Vista
    • Active Directory and Group Policy
    • User Account Control
    • Windows Vista Computer Security
    • Windows Vista Resource Security
  • Module 5: Windows Vista Network Connectivity
    • Configure Vista Networking Devices
    • Windows Vista Network and Sharing Center
    • Remote Access
    • Windows Vista Wireless Networking
    • Networking Protocols
    • Deploy TCP/IP Configurations
  • Module 6: Configuring Windows Vista Applications
    • Media Applications in Windows Vista
    • Configure Windows Mail
    • Customize Windows Mail
    • Windows Contacts and Windows Calendar
    • Windows Fax and Scan and Windows Meeting Space
  • Module 7: Windows Vista Monitoring and optimization
    • Reliability and Performance Monitor
    • Windows Vista System Performance
    • Monitor the system
    • The System Tool and System Configuration
    • Task Scheduler and Event Viewer
  • Module 8: Windows Vista Mobile Computing and Troubleshooting
    • Windows Vista Power Management
    • Mobility Center
    • Windows Vista for Tablet PC
    • Remote Desktop and Assistance
    • Disaster Prevention and Recovery
    • Windows Vista Backup and Restore

    • Included Labs

    • Troubleshooting Internet Explorer 7 Security
    • Troubleshooting Firewall and Defender on Windows Vista
    • Applying Security Patches and Updating Windows Vista
    • Troubleshooting Vista User Security Issues and Access
    • Troubleshooting Windows Vista User Access Control
    • Troubleshooting Windows Vista Group Policy Settings
    • Using Event Forwarding and Task Scheduler in Windows Vista
    • Monitoring Vista Performance using Performance Monitor
    • Troubleshooting Vista Reliability and Collecting Data
    • Troubleshooting Network and Wireless Access
    • Creating and Troubleshooting Software Restrictions