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CompTIA A+ Certification: IT Technician

Overview
Skills Taught
Audience
 Prerequisites
Outline
Duration:30 Hours
Skill Level:Basic
Certifications:CompTIA A+ IT Technician (2007)
Delivery Type:Expert Encore

Description
The Comptia A+ Certification: 220-602 course represents the hardware, operating system, network, security and customer support skills expected of an entry-level IT technician who will have a high level of interaction with clients. This course covers the integral components of computer systems including the CPU, memory, disks, power supplies and expansion cards. Common devices found in business settings such as laptops, PDAs, printers and monitors are also featured. A major section of this course is dedicated towards managing, maintaining and troubleshooting Windows 2000 and Windows XP operating systems.

Skills Taught
    This course provides instruction in the use of the following hardware/operating system technologies:

  • CPUs and motherboards
  • Memory
  • Disks
  • Bus structures
  • Expansion cards
  • Cables
  • Video and multimedia input/output devices
  • Print devices
  • BIOS
  • Windows 2000 Professional
  • Windows XP Home Edition
  • Windows XP Multimedia Edition
  • Windows XP Professional

Audience
This course is recommended for any student interested in becoming an IT Technician. It is the second of two exams that are required to achieve A+ certification. The first certification exam is A+ Essentials.

Prerequisites
  • Computer user-level skills
  • Basic knowledge of personal computers
  • Succesful completion of A+ Essentials coursework, or equivalent experience
Outline
Module 1: Electricity and Power Systems
  • Power supply troubleshooting.
  • Electricity and static electricity.
  • Power supplies.
  • Power conditioning and management.
Module 2: CPUs and Motherboards
  • CPU and motherboard installation.
  • Motherboard troubleshooting.
Module 3: Memory Systems
  • RAM installation.
  • Memory troubleshooting.
Module 4: Expansion Cards
  • Host system interaction.
  • Expansion card installation.
  • Laptop expansion device installation.
  • Legacy device installation.
  • Expansion card troubleshooting.
Module 5: Data Storage Devices
  • Hard drives.
  • Optical drives.
  • Removable storage devices.
  • Tape drives and backup systems.
  • Storage device troubleshooting.
Module 6: Ports, Connectors, and Cables
  • Serial and parallel ports, cables, and connectors.
  • USB ports, cables, and connectors.
  • FireWire ports, cables, and connectors.
  • Infrared and Bluetooth wireless ports.
  • Port, cable, and connector troubleshooting.
  • Keyboards and pointing devices.
  • Multimedia ports, cables, and connectors.
Module 7: Printers and Scanners
  • Printing technologies.
  • Printers.
  • Scanners.
Module 8: Display Devices
  • Troubleshooting and maintaining display devices.
  • Monitors.
Module 9: Portable Computers and Devices
  • Communication connections.
  • Component replacement.
  • Portable-computer power sources.
Module 10: Operating System Management
  • System monitoring and management.
  • Event Viewer.
  • The Registry.
  • Managing directories and files.
Module 11: OS Maintenance and Troubleshooting
  • Operating system maintenance.
  • Operating system troubleshooting.
Module 12: Networking
  • Network protection.
  • Network troubleshooting.
  • Networking configuration.
  • Resource sharing.
  • Internet connectivity.
Module 13: Security
  • Operating system security.
  • Auditing and logging.
  • The human aspects of security.
Module 14: Maintaining the PC Environment
  • Safety and hazards.
  • Troubleshooting and maintaining PCs.
Module 15: Professionalism and Communication
  • Professionalism.
  • Customer satisfaction.
  • Problem and resolution tracking.


    • Included Labs
    • Dos Commands
    • Dos Command Utilities
    • Preparing for Installation
    • Installing XP
    • Use the Add Hardware Wizard
    • Use Device Manager
    • Configuring Static and Dynamic IP Addresses
    • File Compression and Encryption
    • Using Driver Rollback
    • Install a Local Printer
    • NTFS Permissions
    • Use Event Viewer
    • Disable and Stop Services
    • Create a Restore Point
    • Backup Data