Login to Course Campus | Call Us: 1-877-797-2799  

 

Everything IT

ITIL

 

IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
In this course you will learn:
  • ITIL v3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
  • ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals
  • ITIL v3 Foundation Syllabus v4.2: Service Strategy Processes
  • ITIL v3 Foundation Syllabus v4.2: Service Design Fundamentals
  • ITIL v3 Foundation Syllabus v4.2: Service Design Processes
  • ITIL v3 Foundation Syllabus v4.2: Service Transition Processes and Principles
  • ITIL v3 Foundation Syllabus v4.2: Service Operation Principles and Functions
  • ITIL v3 Foundation Syllabus v4.2: Service Operation Processes
  • ITIL v3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
Duration: 13.5 hrs
IT Infrastructure Library (ITIL) Foundations V3
In this course you will learn:
  • ITIL V3 – ITIL and the Service Lifecycle
  • ITIL V3 – Service Strategy Fundamentals
  • ITIL V3 – Service Strategy Processes
  • ITIL V3 – Service Design Fundamentals
  • ITIL V3 – Service Design Processes
  • ITIL V3 – Service Transition Processes and Principles
  • ITIL V3 – Service Operation Principles and Functions
  • ITIL V3 – Service Operation Processes
  • ITIL V3 – Continual Service Improvement Fundamentals
Duration: 12:20 hrs
IT Infrastructure Library (ITIL) V3 Intermediate: Operational Support & Analysis
In this course you will learn:
  • ITIL V3 OSA: Introduction to Operational Support and Analysis
  • ITIL V3 OSA: Introduction to Event Management
  • ITIL V3 OSA: Introduction to Incident Management
  • ITIL V3 OSA: Incident Management Interactions
  • ITIL V3 OSA: Introduction to Request Fulfillment
  • ITIL V3 OSA: Request Fulfillment Process Interfaces and Challenges
  • ITIL V3 OSA: Introduction to Problem Management
  • ITIL V3 OSA: Problem Management Process Interfaces and Challenges
  • ITIL V3 OSA: Introduction to Access Management
  • ITIL V3 OSA: Introduction to the Service Desk
  • ITIL V3 OSA: Service Desk Metrics and Outsourcing
  • ITIL V3 OSA: Introduction to Functions
  • ITIL V3 OSA: Function Activities
  • ITIL V3 OSA: Technology and Implementation Considerations
Duration: 34.5 hrs