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Everything IT

IT Business


Strategic IT Planning

In this course you will learn:
  • Setting the Stage for IT Success
  • Strategic Decision Making
  • IT Challenges: Present and Future
  • Strategic IT Planning Simulation
Duration: 7:00 hrs
Moving from Technical Professional to Management

In this course you will learn:
  • Management Development for Technical Professionals
  • Communication Skills for Successful Management
  • Process Management Skills
  • Leadership Development for Technical Professionals
  • Strategies for Transitioning into Management
  • Transitioning From Technical Professional to Management
  • From Technical Professional to Leadership Simulation
Duration: 21:50 hrs
Managing Technical Professionals

In this course you will learn:
  • Understanding Technical Professionals
  • Attracting, Motivating, and Retaining Technical Professionals
  • Models for Managing Technical Professionals
  • Developing Career Plans for Your Technical Professionals
  • Managing Technical Professionals Simulation
Duration: 14:50 hrs
Technical Support Agent Skills

In this course you will learn:
  • The Contact Center and Technical Support Agent
  • Technical Support Essentials
  • Assessing Customer Behavior
  • Technical Support Agent Survival Skills
  • Technical Support Agent Skills Simulation
Duration: 18:00 hrs
IT Infrastructure Library (ITIL) Foundations V3

In this course you will learn:
  • ITIL and the Service Lifecycle
  • Service Strategy Fundamentals
  • Service Strategy Processes
  • Service Design Fundamentals
  • Service Design Processes
  • Service Transition Processes and Principles
  • Service Operation Principles and Functions
  • Service Operation Processes
  • Continual Service Improvement Fundamentals
Duration: 17:00 hrs
IT Infrastructure Library (ITIL) Foundations

In this course you will learn:
  • The Service Desk and Incident Management
  • Configuration and Release Management
  • Service Level and Capacity Management
  • Problem and Change Management
  • Continuity and Availability Management
  • Financial and Security Management
Duration: 16:00 hrs
Customer Support, Professionalism

In this course you will learn:
  • The Customer Support Specialist (CSS)
  • Support Center Services
  • Establishing Team and Customer Relationships
  • Customer Support Specialist Professionalism Simulation
Duration: 9:00 hrs
Customer Support, Process

In this course you will learn:
  • Customer Service Procedures
  • Managing the Quality of the Customer Support Service Center
  • Management Tools and Metrics
Duration: 9:00 hrs
Internal Consulting for the Technical Professional

In this course you will learn:
  • The Technical Professional as Internal Consultant
  • Creating Effective Contracts
  • Using Data as a Technical Professional Consultant
  • Resistance and Technical Professional Consultants
Duration: 13:50 hrs
Customer Support, Skills

In this course you will learn:
  • Interacting with the Customer
  • Effective Communication Skills
  • Managing Conflict, Stress, and Time
  • Customer Support Specialist Simulation
Duration: 9:00 hrs