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Cisco Unified Communications System Engineer (UCSE) 1.4

Overview
Skills Taught
Audience
 Prerequisites
Outline
Duration:30 hours
Skill Level:Advanced
Certifications:Cisco Unity Design Specialist
Delivery Type:Expert Encore

Description
Cisco Unified Communications for System Engineer covers all of the topics necessary for the proper installation, configuration, operation and maintenance of a Cisco Unity 4.1 system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up. Students completing UCSE after UCSA will not only be extremely competent unified messaging engineers, they will also be well prepared for the Cisco Unity System Engineer exam.

Skills Taught
Upon completion of the Cisco Unified Communications System Engineer (UCSE) series, the student will be able to:
  • Identify if a computer system meets the minimum hardware requirements for a Cisco Unity system or explain why it does not
  • Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system or explain how to correct it
  • Determine if a voice board that has a particular hardware set up is correct for a Unity Bridge system or explain how to correct it
  • Describe Cisco’s various unified communications architectures
  • Describe the software needed to perform a successful installation of the unified products Install the Cisco Unity system
  • Describe the use of CUSPA and CUICA Describe the upgrade process for the Cisco unified communications products
  • Describe the integration of Cisco’s various unified communications systems with particular telephone switches
  • Choose which scenarios would appropriately use blind addressing in Cisco Unity from a list of possible scenarios
  • Describe how messages are delivered and directories replicated Describe how SMTP, AMIS, VPIM, and the Cisco Unity Bridge are used to deliver messages
  • Describe addressing options in Cisco Unity Describe the advantages of Cisco Unity’s networking capabilities Create and use Internet, AMIS, VPIM, and Bridge Subscribers
  • Describe and be able to use the basic tools provided in Unity for system maintenance, diagnostics and troubleshooting
Audience
This series is primarily designed for people responsible for the day-to-day administration of Cisco Unity and Personal Assistant messaging systems. This series is also recommended for any students attempting Cisco IP Telephony certifications. The class partially prepares a student to take the current Unity System Engineer exam.

Prerequisites
Students enrolled in this series should possess experience with Cisco networking and possess a CCNA certification or the equivalent knowledge and experience. To benefit fully from this series, students should also have knowledge of Windows 2000, Exchange 2000 or the Lotus Domino messaging environment, and knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (CallManager preferred). Successful completion of the following courses (or equivalent experience) is strongly recommended:
  • Microsoft for Cisco Voice (MSCV)
  • Introduction to Cisco Networking Technologies (INTRO)
  • Interconnecting Cisco Network Devices (ICND)
  • Cisco IP Telephony (CIPT)
Outline
Module 1 UCSA: An Overview of a Cisco Unified Communications System
  • Understanding Cisco Unity
  • Describing Cisco Unified Communications Integrations
  • Understanding Cisco Unity Standard System Features
  • Describing Cisco Unity Standard User Features
  • Describing Optional Cisco Unity Features
  • Understanding Cisco Unity Express
Module 2 UCSA: Cisco Unity Connection
  • Understanding Cisco Unity Connection
  • Positioning Cisco Unity Connection
  • Understanding Cisco Unity Connection Telephone Integrations
  • Understanding Cisco Unity Connection Standard Features
  • Understanding Cisco Unity Connection Optional Features
Module 3 UCSA: Cisco Unified Communications General Setup
  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting up Cisco Unity
  • Site Information and Port Settings
  • Set System Schedule
  • Configure the Operator Call Handler
Module 4 UCSA: Cisco Unified Communications Subscribers: A Complete Reference
  • Understanding Cisco Unity Global Subscriber Settings
  • Understanding Cisco Unity Subscriber Accounts and Settings
  • Using Call Handlers and Interview Handlers
  • Set Account Policy
  • Create a New Class of Service
  • Create a Public Distribution List
  • Create a Subscriber Template
  • Adding and Deleting Subscribers
  • Building the First Call Handler
  • Building a Call Handler that Transfers
  • Building a Call Handler that Uses Caller Input
  • Building an Interview Handler
  • Building Call Handlers
  • Set Notification Part I
  • Set Notification Part 2
Module 5 UCSA: Cisco Unified Communications System Monitoring and Maintenance
    Monitoring a Cisco Unified Communications System Maintaining a Cisco Unified Communications System Reporting in a Cisco Unified Communications System
Module 1 UCSE: Cisco Unified Communications System Hardware
    Defining Cisco Unified Communications Server Hardware Understanding Cisco Unified Communications Voice Boards
Module 2 UCSE: Cisco Unified Communications System Software Installation
    Defining Cisco Unified Communications Architecture and Software Installing Cisco Unified Communications Software Upgrading Cisco Unified Communications Software Updating the Active Directory Schema Installing Unity I Installing Unity II
Module 3 UCSE: Cisco Unity Connection Overview
    Defining Cisco Unity Connection Server Hardware Defining Cisco Unity Connection Architecture and Software
Module 4 UCSE: Cisco Unified Communications Integrations
    Understanding Cisco Unified Communications Integrations Integrating Cisco Unity with Cisco CallManager
Module 5 UCSE: Cisco Unified Communications Networking
    Defining Cisco Unity Networking Understanding Message Transfer and Directory Replication Defining Networking Subscribers Understanding Digital Networking in Cisco Unity Understanding Interoperability and SMTP Networking Understanding VPIM Networking Understanding AMIS Networking Understanding Cisco Unity Bridge Networking Setting up SMTP Connector
Module 6 UCSE: Cisco Unified Communications Maintenance and Utilities
    Understanding Cisco Unity Administration Tools Understanding Cisco Unity Audio Management Tools Understanding Cisco Unity Diagnostic Tools Understanding Cisco Unity Switch Integration Tools Understanding Disaster Recovery and Cisco Unity Providing Redundancy: Implementing Failover in Cisco Unity Migration
Included Labs
  • Site Information and Port Settings
  • Set System Schedule
  • Configure the Operator Call Handler
  • Set Account Policy
  • Create a New Class of Service
  • Create a Public Distribution List
  • Create a Subscriber Template
  • Adding and Deleting Subscribers
  • Building the First Call Handler
  • Building a Call Handler that Transfers
  • Building a Call Handler that Uses Caller Input
  • Building an Interview Handler
  • Building Call Handlers
  • Set Notification Part I
  • Set Notification Part 2
  • Updating the Active Directory Schema
  • Installing Unity I
  • Installing Unity II
  • Setting up SMTP Connector
  • Migration