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Troubleshooting Cisco Unified Communications (TVOICE) v8

Overview
 Skills Taught
 Audience		  Prerequisites
 Outline
Duration: 6 classes
Skill Level: Advanced
Certifications: CCNP Voice
Delivery Type: Expert Live; Expert Encore

 

Description
Troubleshooting Cisco Unified Communications (TVOICE) v8.0 provides network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, midmarket, and commercial deployments. TVOICE teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level; and for components, such as Cisco Unified Communications Manager (CUCM).

Skills Taught
Upon completion of the Troubleshooting Cisco Unified Communications (TVOICE) course, the student will have the skills required to:
  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD

Audience
Since troubleshooting is such an integral part of day-to-day unified communications administration, this course is recommended for any student interested in mastering unified communications technology. It is also perfect for students interested in pursuing the Cisco Certified Network Professional Voice Professional (CCNP Voice) certification.


Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
  • Working knowledge of converged voice and data networks
  • Basic knowledge of MGCP, SIP, and H.323 and their configuration on Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco IOS voice gateways

Outline
Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Identifying Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

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