Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course . This course and 9.5 hours of self-paced e-learning is designed to help students prepare for Cisco CCNP certification. The TSHOOT course is one of three components in the CCNP curriculum.

Upon completing this course, the student will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

The course is designed to teach professionals who work in complex network environments the skills they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, you should have increased your skill level and developed a set of best practices that are based on your own experience and the experiences of other students and that you can take back to their organizations.

This course offers the official training for the 642-832 Troubleshooting and Maintaining Cisco IP Networks certification exam which is a component exam for the CCNP certification. Passing this exam will also refresh CCNA certification, which expires after three years. Successful completion of the following courses (or equivalent experience) is strongly recommended:

• Interconnecting Cisco Network Devices Part 1 (ICND1)
• Interconnecting Cisco Network Devices Part 2 (ICND2)

Module 1: Planning Maintenance for Complex Networks

• Applying Maintenance Methodologies
• Common Maintenance Processes and Procedures
• Network Maintenance Tools, Applications, and Resources

Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks

• Lab 2-1 Debrief
• Applying Troubleshooting Methodologies
• Planning and Implementing Troubleshooting Procedures
• Integrating Troubleshooting into the Network Maintenance Process

Module 3: Maintenance and Troubleshooting Tools and Applications

• Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
• Using Specialized Maintenance and Troubleshooting Tools
• Lab 3-1 Debrief
• Maintaining and Troubleshooting Campus Switching-Based Solutions

Module 4: Troubleshooting VLANs

• Troubleshooting Spanning Tree
• Lab 4-1 Debrief
• Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
• Troubleshooting FHRPs
• Lab 4-2 Debrief
• Troubleshooting Performance Problems on Switches
• References to Additional Campus Switching Technologies in E-Learning

Module 5: Maintaining and Troubleshooting Routing-Based Solutions

• Troubleshooting Network Layer Connectivity
• Troubleshooting EIGRP
• Lab 5-1 Debrief
• Troubleshooting OSPF
• Troubleshooting Route Redistribution
• Lab 5-2 Debrief
• Troubleshooting BGP
• Lab 5-3 Debrief
• Troubleshooting Performance Problems on Routers
• Lab 5-4 Debrief
• References to Additional Troubleshooting on NAT, DHCP, and Other Protocols in ELearning

Module 6: Maintaining and Troubleshooting Network Security Solutions

• Troubleshooting Security Features
• Lab 6-1 Debrief
• Security Features Review
• Lab 6-2 Debrief
• References to Additional Security Troubleshooting in E-Learning

Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

• Troubleshooting Complex Environments
• Lab 7-1 Debrief