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IP Telephony Express (IPTX) 4.0

Overview
Skills Taught
Audience
 Prerequisites
Outline
Duration:30 hours
Skill Level:Intermediate
Certifications:N/A
Delivery Type:Expert Encore

Description
Many businesses have smaller offices that could benefit from the features and services provided by IP telephony. However, the expense of Unified Communications Manager clusters for those sites might not be justifiable. Fortunately, Cisco offers versions of Unified Communications Manager and Unity which run on a router. These products, Cisco Unified CallManager Express and Cisco Unity Express, are explained in the IP Telephony Express (IPTX) v4.0 course. Specifically, IPTX v4.0 details the features and the configuration of Cisco Unified CallManager Express and Cisco Unity Express, in addition to commonly encountered deployment challenges and solutions.

Skills Taught
After completing this course, the student should be able to:
  • Describe the primary features and functions offered by the Cisco Unified CallManager Express system
  • Distinguish between traditional voice and VoIP services
  • Configure Cisco Unified CallManager Express to perform basic IP telephony operations
  • Configure analog/digital voice interfaces and dial-peers in voice-enabled routers
  • Configure Cisco Unified CallManager Express via a GUI interface
  • Setup phone features, TAPI, and perform network management
  • Install and configure the Cisco Unity Express product
  • Design a Cisco Unified CallManager Express and a Cisco Unity Express deployment
Audience
This course is a necessity for any system or field engineers that are responsible for installing, configuring, or maintaining a Cisco Unified CallManager Express/Cisco Unity Express deployment. Additionally, this course is recommended for certification candidates seeking the Cisco IP Communications Express Specialist designation.

Prerequisites
Students enrolled in this course should possess experience with Cisco networking and possess a CCNA certification or the equivalent knowledge and experience. Additionally, a fundamental understanding of traditional PSTN operations and technologies will benefit students.

Outline
Module 1: Cisco Unified CallManager Express Fundamentals
  • Describing Key Features of Cisco Unified CallManager Express and Cisco Unity Express
  • Explaining Differences Between Traditional Telephony and VoIP
  • Understanding VoIP Challenges and Solutions
  • Describing the Cisco Unified CallManager Express Voice Packet Handling Methods
Module 2: Cisco Unified CallManager Express Configuration
  • Understanding Cisco Unified CallManager Express Features and Functionality
  • Configuring Cisco Unified CallManager Express Network Parameters
  • Understanding the IP Phone Registration Process
  • Defining Ephone-dn and Ephone
  • Introducing SIP and Cisco Unified CallManager Express
  • Describing Cisco Unified CallManager Express Files
  • Understanding Initial Phone Setup
Module 3: PSTN Interface and Voice Dial Peer Configuration
  • Understanding Analog and Digital Voice Interfaces
  • Configuring Analog and Digital Voice Interfaces
  • Configuring Dial Peers
  • Understanding Call Setup and Digit Manipulation
Module 4: Configuration of Additional Cisco Unified CallManager Express Features
  • Configuring Cisco Unified CallManager Express GUI Features
  • Configuring SCCP Phone Features
  • Configuring SIP Phone Features
  • Understanding Call Restriction and Class of Restriction
  • Understanding Call Center Features
  • Defining TAPI Support for Cisco Unified CallManager Express
  • Describing Network Management for Cisco Unified CallManager Express
Module 5: Cisco Unity Express Auto Attendant and Voice-Mail Configuration
  • Understanding Cisco Unity Express Features and Functionality
  • Describing Cisco Unity Express Installation and Initialization
  • Configuring Cisco Unity Express Users and Groups
  • Configuring Cisco Unity Express Voice Mail
  • Configuring Cisco Unity Express Auto Attendant
  • Troubleshooting Cisco Unity Express
Module 6: Cisco Unified CallManager Express and Cisco Unity Express Network Design
  • Defining Quality of Service Concepts
  • Describing Deployment Scenarios and Design Considerations
  • Deploying Voice Mail with Cisco Unified CallManager Express
Included Labs
  • Configuring the Cisco Router to Support the CME Application
  • Configuring CME via Web-based GUI
  • Voice Port Configuration
  • POTS Dial Peers
  • PLAR Configuration
  • Configuring CME via CLI to Enable the CME GUI
  • Voice Port Configuration
  • Configuring CME in Preparation for CUE Integration
  • Configuring CUE/CME via CUE Web-based GUI
  • CBWFQ and LLQ Configuration
  • Configuring AutoQoS