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Implementing Cisco IOS Unified Communications Part 1 (IIUC1) 1.0

Overview
Skills Taught
Audience
 Prerequisites
Outline
Duration: 6 classes
Skill Level: Intermediate
Certifications: CCNA Voice
Delivery Type: Expert Live; Expert Encore

 

Description
For the past few years, Voice over IP (VoIP) has been exploding in popularity. In response, Cisco released voice-specific certifications, including the Cisco Certified Voice Professional (CCVP) and CCIE Voice. However, until now, there was no entry-level certification. Fortunately, with the introduction of IIUC, students that already possess their Cisco Certified Network Associate (CCNA) certification can take the IIUC exam to earn their CCNA Voice concentration.

IIUC also serves as foundational learning for students working in a Unified Communications Manager Express environment. Also, since the CCNA Voice concentration will become a prerequisite for the CCVP certification, the IIUC course offers a solid foundation for students targeting the more advanced CCVP and/or CCIE Voice certifications.

Specifically, the IIUC course seeks to provide learners with the knowledge and skills needed to implement Cisco VoIP networks including: Cisco Unified Communications Manager Express, Cisco Unity Express, and the Cisco Smart Business Communications System.

Skills Taught
After completing this course, the student should be able to:
  • Explain the benefits and components of a Cisco Unified Communications system
  • Describe how traditional telephony systems operate
  • Describe the basic operation, protocols, and components involved in a VoIP call and configure a gateway to support these calls
  • Implement Cisco Unified Communications Manager Express to support a single site
  • Install Cisco Unity Express, configure Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express
  • Describe and implement the Cisco Smart Business Communications System using the Cisco Configuration Assistant

Audience
This course is recommended for any student interested in mastering Voice over IP technology. It is also perfect for students interested in pursuing any of Cisco’s VoIP certifications, including CCNA Voice, CCVP, and/or CCIE Voice.

Prerequisites
To benefit fully from this course, students should have the following prerequisite skills and knowledge:
  • A working knowledge of LANs, WANs, and IP switching and routing
  • Basic internetworking skills taught in the Interconnecting Cisco Network Devices Part 1(ICND1) course, or its equivalent
  • Knowledge of traditional public switched telephone network (PSTN) operations and voice fundamentals

Outline
  • Module 1: Cisco Unified Communications Systems Introduction
    • Introducing the Cisco Unified Communications System
    • Understanding Cisco Unified Communications Applications
  • Module 2: Traditional Telephony Operations
    • Understanding Traditional Telephony
    • Introducing Analog Circuits
    • Introducing Digital Circuits
  • Module 3: VoIP Fundamentals
    • Understanding Packetization
    • Introducing VoIP Signaling Protocols
    • Implementing VLANs, Trunks, and Inter-VLAN Routing
    • Preparing the Network to Support Cisco Unified Communications
    • Connecting a VoIP System to a Service Provider Network
    • Understanding Call Setup and Digit Manipulation
    • Describing QoS
  • Module 4: Cisco Unified Communications Manager Express Implementation
    • Introducing Cisco Unified Communications Manager Express
    • Defining Ephone-dn and Ephone
    • Configuring Cisco Unified Communications Manager Express to Support Endpoints
    • Implementing Basic Voice Features
    • Maintaining a Cisco Unified Communications Manager Express System
  • Module 5: Cisco Unity Express Implementation
    • Introducing Cisco Unity Express
    • Implementing Cisco Unity Express
  • Module 6: Cisco Smart Business Communications System Implementation
    • Introducing the Cisco Smart Business Communications System
    • Implementing the Cisco Smart Business Communications System Voice Features
    • Implementing Additional Cisco Smart Business Communications System Features
    • Maintaining a Cisco Smart Business Communications System

Included Labs:

  • Configuring Voice and Data VLANs
  • Implementing POTS and VoIP Dial Peers
  • Configuring Cisco Unified Communications Manager Express
  • Performing tasks using a Cisco Unified Communications Manager Express (CUCME) Router