Upon completion of the Integrating Cisco Unified Communications Applications (CAPPS) v8 course, the student will have the skills required to: 

• Describe voice-mail integration options and requirements.
• Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
• Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
• Implement voice-mail networking using VPIM.
• Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Since many unified communications solutions include messaging and/or presence features, this course is recommended for any student interested in mastering unified communications technology. It is also perfect for students interested in pursuing the Cisco Certified Network Professional Voice Professional (CCNP Voice) certification.

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
• Cisco CCNA certification (recommended)
   

Module 1: Introduction to Voice Mail

• Voice-Mail Integration Overview
• General Requirements for Voice-Mail Integration

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

• Integrating with Cisco Unified Communications Manager
• Configuring the Cisco Unity Connection System
• Using Cisco Unity Connection Partitions and Search Spaces
• Implementing Cisco Unity Connection Call Management
• Configuring Cisco Unity Connection Users
• Monitoring and Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment 

• Understanding Cisco Unity Express
• Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
• Configuring the Cisco Unity Express System
• Configuring Cisco Unity Express Users
• Understanding Cisco Unity Express Auto Attendant
• Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implementation

• Understanding VPIM
• Implementing VPIM in Cisco Unity Connection
• Implementing VPIM in Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

• Understanding Cisco Unified Presence
• Understanding Cisco Unified Presence Components and Communication Flows
• Integrating Cisco Unified Presence
• Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
• Verifying and Troubleshooting Tools for Cisco Unified Presence Components