Cisco® Course Listings

Integrating Cisco Unified Communications Applications (CAPPS) v8

Overview
Skills Taught
Audience
Prerequisites
Outline
Duration: 6 classes
Skill Level: Advanced
Certifications: CCNP Voice
Delivery Type: Expert Live; Expert Encore

 

Description
Integrating Cisco Unified Communications Applications (CAPPS) v8.0 provides network professionals with the knowledge and skills required to integrate Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection solutions into a Cisco Unified Communications Manager environment. A variety of voice messaging deployment scenarios are discussed, which you can then adapt to your own unified communications network or your customer’s environment. Additionally, CAPPS 8.0 addresses the troubleshooting of a Cisco Unified Presence server (CUPS) and how to integrate CUPS with Cisco’s Unified Personal Communicator.

Skills Taught

Upon completion of the Integrating Cisco Unified Communications Applications (CAPPS) v8 course, the student will have the skills required to: 

  • Describe voice-mail integration options and requirements.
  • Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • Implement voice-mail networking using VPIM.
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

 

 

Audience

Since many unified communications solutions include messaging and/or presence features, this course is recommended for any student interested in mastering unified communications technology. It is also perfect for students interested in pursuing the Cisco Certified Network Professional Voice Professional (CCNP Voice) certification.

Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Cisco CCNA certification (recommended)
     

Outline

Module 1: Introduction to Voice Mail

  • Voice-Mail Integration Overview
  • General Requirements for Voice-Mail Integration

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

  • Integrating with Cisco Unified Communications Manager
  • Configuring the Cisco Unity Connection System
  • Using Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Monitoring and Troubleshooting Cisco Unity Connection

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment 

  • Understanding Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring the Cisco Unity Express System
  • Configuring Cisco Unity Express Users
  • Understanding Cisco Unity Express Auto Attendant
  • Troubleshooting Cisco Unity Express

Module 4: Voice Profile for Internet Mail Implementation

  • Understanding VPIM
  • Implementing VPIM in Cisco Unity Connection
  • Implementing VPIM in Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

  • Understanding Cisco Unified Presence
  • Understanding Cisco Unified Presence Components and Communication Flows
  • Integrating Cisco Unified Presence
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Verifying and Troubleshooting Tools for Cisco Unified Presence Components

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