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Business Skills Course Listing

Course Groups/Titles Duration
Fundamentals of Business Law
  A Manager’s Introduction to Business Law 3.00
  Contracts in Commercial Transactions 4.00
  Employment and Labor Law 3.50
  American Business Formations in the 21st Century 3.50
  Intellectual Property and Proprietary Rights 4.00
  Lawsuits and Negotiations 2.50
Managing Customer-Driven Process Improvement
  Why Customer Driven? 2.50
  Identifying What the Customer Wants 3.00
  Translating Requirements into Process Goals 3.50
  Understanding Processes 2.50
  Implementing Improvements 2.50
  Managing Process Improvements 3.00
  Managing Customer-Driven Process Improvement Simulation 0.50
Six Sigma Foundations
  Six Sigma Introduction 3.50
  Final Exam: Six Sigma Foundations 3.50
Six Sigma Team Implementation
  Six Sigma: Reducing Variation to Improve Quality 4.00
  Six Sigma: Listening to the Voice of the Customer 5.50
  Six Sigma DMAIC: Defining the Problem 4.00
  Six Sigma DMAIC: Measuring the Process 5.00
  Six Sigma DMAIC: Analyzing the Data 5.50
  Six Sigma DMAIC: Analyzing the Process 3.00
  Six Sigma DMAIC: Improving the Process 4.50
  Six Sigma DMAIC: Controlling the Improved Process 4.00
  Six Sigma Team Implementation 4.00
  Final Exam: Six Sigma Team Implementation 4.00
Lean Manufacturing
  Lean Logic 4.00
  Lean Value 4.00
  Lean Techniques 6.00
  Lean Strategies 4.50
  Final Exam: Lean Manufacturing 4.50
Six Sigma Black Belt: Deployment
  Six Sigma and the Corporate Enterprise 2.50
  Leadership in Six Sigma 3.00
  Organizational Goals and Objectives 2.00
  History of Organizational Improvement and the Foundations of Six Sigma 2.00
  Overview of Business Process Management 2.50
  The Importance of Metrics to Six Sigma 1.50
Six Sigma Black Belt: The Define Phase
  Define the Six Sigma Opportunity 3.00
  The Six Sigma Project Charter and Plan 2.00
  Six Sigma Team Leadership 3.00
  Six Sigma Team Dynamics and Performance 3.00
  The Six Sigma Change Agent 2.50
  Six Sigma Management and Planning Tools 1.50
  Six Sigma and the Voice of the Customer 2.00
  Six Sigma and Critical Customer Requirements 2.00
  Defining and Mapping the Six Sigma Process 2.50
  Scoping the Six Sigma Project 3.00
Six Sigma Black Belt: The Measurement Phase
  Process Analysis and Documentation 2.50
  Probability and Statistics 2.00
  Collecting and Summarizing Data 2.50
  Properties and Applications of Probability Distributions 1.50
  Measurement Systems 2.00
  Analyzing Process Capability 2.00
  Calculating Process Capability 1.50
Six Sigma Black Belt: The Improve Phase
  Design of Experiments (DOE) 2.00
  Design and Analysis 2.00
  Taguchi and Quality Improvement 2.00
  Experimenting for Process Improvement 2.00
Six Sigma Black Belt: The Control Phase
  Six Sigma–Statistical Process Control 1.50
  Control Charts and the Pre-control Process 2.00
  Six Sigma–Lean Tools for Control 2.00
  Six Sigma–Measurement System Re-analysis 2.50
Six Sigma Black Belt: The Analyze Phase
  Exploratory Data Analysis 2.50
  Hypothesis Testing 2.50
  Common Tests 3.00
  Variance, Contingency Tables, and Nonparametric Tests 2.50
Six Sigma Black Belt: The Lean Enterprise
  Lean Concepts 3.50
  Non-value added Steps and Tasks 3.00
  Lean Tools 3.00
  Total Productive Maintenance (TPM) 2.50
Six Sigma Black Belt: Design for Six Sigma Black Belt
  Quality Function Deployment (QFD) 2.00
  Robust Design and Process 3.00
  Failure Mode and Effect Analysis 2.00
  Design for X (DFX) 2.00
  Special Design Tools 2.00
Six Sigma: Champion Training
  Introduction to Six Sigma 3.00
  Six Sigma Process Improvement 3.00
  Six Sigma Projects and Project Teams 2.50
  Managing and Deploying Six Sigma 3.50
Logistics Management
  Overview of Logistics Management 3.50
  Inventory Management 3.00
  Supply Chain Management 3.00
ISO 9000:2000 Overview
  The Who, What & Why of ISO 9000:2000 3.00
  Building a Quality Management System 2.00
  Quality-minded Management 2.50
  Customer Satisfaction Through Resource Management 2.50
  Processes for Quality Products and Services 4.00
  Continual Quality Improvement 4.00
  Steps for Successful ISO Registration 3.00
  Transitioning from ISO 9000:1994 to ISO 9001:2000 2.50
Supply Chain Management
  The Fundamentals of Supply Chain Management 2.00
  Supply Chain Management Strategies 5.50
  Supply Chain Planning and Inventory Management 5.00
  Supply Chain Management and e-Business 4.00
  Supply Chain Transportation and Facility Design 4.50
Certified Manager of Quality/Organizational Excellence
  Leadership 2.50
  Team Dynamics 2.00
  Developing and Deploying Strategic Plans 2.50
  Managerial Skills and Abilities 2.50
  Communication Skills and Project Management 2.00
  Quality Systems, Models, and Theories 2.00
  Problem Solving and Process Management Tools 2.50
  Measurement: Assessment and Metrics 1.50
  Customer Focused Management 2.00
  Supply Chain Management 1.50
  Training and Development 2.00
How to Write a Business Case
  Pricing for Profitability 2.50
Strategic IT Planning
  Setting the Stage for IT Success 2.50
  Strategic Decision Making 1.50
  IT Challenges: Present and Future 2.50
  Strategic IT Planning Simulation 0.50
Strategic Management
  Strategic Management - Planning 2.50
  Strategic Management - Analysis and Choice 2.00
  Strategic Management - Corporate Implementation 2.50
The Fundamentals of Globalization
  Globalization and Our Changing World 1.50
  Globalization and Your Company 4.00
  The Process of Globalizing a Product or Service 3.50
  Managing from a Global Viewpoint 4.50
Systems Thinking in the 21st Century
  What is Systems Thinking? 2.50
  Building a Healthy System 2.50
  Systems-thinking Models and Thinking Skills 2.50
  System Archetypes 3.00
  Redesigning Your Organization: Part 1 3.00
  Redesigning Your Organization: Part II 3.00
  Taking Systems Thinking into Your Personal Life 3.00
Moving From an Operational Manager to a Strategic Thinker
  Thinking Strategically 2.00
  Sustaining Competitive Advantage 3.00
  The Imperatives of Innovation and Leadership in Strategy 2.50
  Planning and Implementing a Business Strategy 2.50
Strategic Marketing in Action
  Elements of Marketing Strategy 3.00
  Analyzing the Market 2.50
  Competitive Factors in Strategic Marketing 2.50
  Writing a Marketing Plan: Phase 1 3.00
  Writing the Marketing Plan: Creative Strategy 2.50
  Creating a Marketing Campaign 4.00
  Marketing Management 4.00
  Financial Analysis for Successful Marketing 4.50
Strategic Brand Management
  Introduction to Brand Management 3.50
  Building Brand Equity 3.50
  Managing the Creative Elements of Brand 3.50
  Promoting Your Brand to Consumers 3.00
  Evaluating Brand Effectiveness 6.00
  Managing and Maintaining Brand Equity 4.50
Online Branding Strategy
  Introduction to Online Branding 3.50
  The Online Branding Environment 3.00
  Strategies for Building an Online Brand 7.00
Competitive Marketing Strategies
  Competitive Strategies for a New Marketplace 2.50
  Surpassing the Competition 3.00
Product Management Essentials
  Introduction to Product Management 2.00
  Developing a New-product Strategy 2.00
  Pricing and Profitability for Product Managers 3.00
Accounting 101
  Accounting Fundamentals 3.50
  Accrual Accounting Procedures 2.00
  Accounting Systems and Closing Activities 2.50
  Accounting for Cash Control 3.00
  Accounting for Merchandising Businesses 2.50
  Final Exam: Accounting 101 2.50
Finance Fundamentals for non-Finance Professionals
  Principles of Financial Management 4.00
  Basics of Budgeting 3.50
  Managing Cash Flows 2.50
  Understanding Financial Statements 3.50
Practical Budgeting Skills for Business
  Creating and Analyzing an Operating Budget 3.50
  The Ins and Outs of Capital Budgeting 3.50
  Effective Budget Management 3.00
Advanced Business Finance
  Introduction to Advanced Finance 3.00
  Investment Project Analysis and Selection 2.00
  Raising Capital and Financing Decisions 3.00
  Managing Working Capital 4.00
  Corporate Restructuring 2.50
  Financial Risk Management 1.50
  International Finance 2.00
  Final Exam: Advanced Business Finance 2.00
Accounting 102
  Accounting for Partnerships 3.50
  Accounting for Corporations 2.50
  Analyzing Cash Flow Statements 2.00
  Master Budgets 4.00
  Final Exam: Accounting 102 4.00
Auditing: A Practical Approach
  Introduction to Auditing 3.00
  Introduction to Internal Auditing 4.50
  Principles of Internal Auditing 3.00
  Introduction to External Auditing 3.50
  Principles of External Auditing 4.00
Managerial Accounting
  Overview of Managerial Accounting 5.00
  Managerial Decisions and Capital Budgeting 5.00
  Managing for Asset Control 5.50
  Cost Accounting Decisions 4.00
Using Financial Statements (co-Developed with Wharton)
  Principles of Financial Statements 3.50
  Components of Financial Statements 3.00
  Analyzing the Income Statement and Balance Sheet 2.00
  The Income Statement and Balance Sheet Connection 2.00
  Analyzing Cash Flow 4.50
  Ratio Analysis for Financial Statements 3.00
  Credibility and Disclosure in an Annual Report 2.50
  Analyzing an Annual Report 4.50
The Effective Administrative Support Professional
  Getting Started–The Administrative Support Professional 3.00
  Overview to Effective Business Communication 3.00
  Using Effective Business Communication 2.00
  Administrative Functions 3.00
  Advancing Your Administrative Career 3.00
  Effective Administrative Support Professional Simulation 0.50
Advanced Skills for Administrative Support Professionals
  Behavior: Putting Your Best Foot Forward 4.00
  Managing Yourself and Those Around You 4.00
  Partnering with Your Boss 3.00
  Communicating with Power and Confidence 3.00
  Advanced Administrative Support Simulation 0.50
Knowledge Management Fundamentals
  The Art of Knowledge Management 3.50
  Knowledge as Capital 3.00
  Putting Knowledge to Work 4.00
  Managing Knowledge Workers 2.00
  Being a Knowledge Activist 3.00
  Final Exam: Knowledge Management Fundamentals 3.00
The 21st Century Learning Curve
  Knowledge as Strategy: Performance Improvement 3.00
  The Power of the Learning Organization 3.00
  The Potential of Self-directed Learning 2.50
  Benchmarking for Best Practices 3.00
  Implementing and Evaluating Self-directed Learning 3.00
  Performance Support 3.00
Achieving Measurable Performance Impact from Training
  Training for Business Results 2.50
Managing Diversity
  Why Diversity Matters 2.00
  Changing the Corporate Culture 2.50
  Designing a Diversity Initiative 3.00
  Diversity in the Future 2.00
  Managing Diversity Simulation 0.50
  Managing Diversity 0.50
Behavioral Interviewing
  Building a Firm Foundation 3.00
  Screening Applicants 3.00
  Preparing for the Behavioral Interview 3.00
  Conducting the Behavioral-based Interview 2.50
  Preparing as the Interviewee 2.50
  Experiencing the Behavioral-based Interview 2.50
  Behavioral Interviewing Simulation 0.50
Recruiting & Retention Strategies for the Tight Labor Market
  Recruiting for the 21st Century: The Market 3.00
  Recruiting for the 21st Century: Strategies 4.00
  Recruiting Successfully 3.50
  Online Recruiting 2.50
  Facilitating Effective Hiring 2.50
  Retention 3.00
Effective Hiring and Interviewing Skills
  Hiring Considerations 2.50
  Effective Interviewing 3.50
  Selecting the Best Applicant 2.00
  Effective Hiring and Interviewing Skills Simulation 0.50
  Effective Hiring and Interviewing Skills 0.50
HRCI/PHR Certification Program
  EEO and Affirmative Action (HRCI/PHR) 2.50
  Sexual Harassment in the Workplace (HRCI/PHR) 1.50
  Managing Employment (HRCI/PHR) 2.50
  Employee Relations (HRCI/PHR) 1.50
  Non-union Work Environments (HRCI/PHR) 1.50
  Union Work Environments (HRCI/PHR) 1.50
  Employee Benefit Programs (HRCI/PHR) 1.50
  Employee Development (HRCI/PHR) 1.50
  Human Resource Development (HRCI/PHR) 1.50
  Recruitment and Selection (HRCI/PHR) 1.50
  Occupational Health and Safety (HRCI/PHR) 1.50
  Employee Compensation (HRCI/PHR) 1.50
  Offers, Contracts, and Organizational Exit (HRCI/PHR) 3.00
  Affirmative Action and the EEO (HRCI/PHR) 2.50
  Employment Management (HRCI/PHR) 2.50
  Recruiting and Selecting Candidates (HRCI/PHR) 2.00
  Human Resources Fundamentals (HRCI/PHR) 2.00
  Offers, Contracts, and Exit from the Organization (HRCI/PHR) 3.00
  Developing Employees (HRCI/PHR) 1.50
  Developing Human Resources (HRCI/PHR) 1.50
  Compensating Employees (HRCI/PHR) 3.00
  Programs to Benefit Employees (HRCI/PHR) 1.50
  Employment Relations (HRCI/PHR) 1.50
  Sexual Harassment at Work (HRCI/PHR) 1.50
  Non-Unionized Workplaces (HRCI/PHR) 1.50
  Unionized Workplaces (HRCI/PHR) 1.50
  Health and Safety in the Workplace (HRCI/PHR) 1.50
  Human Resources Intervention Simulation 0.50
  Human Resources Fundamentals Simulation 0.50
  Final Exam: HRCI/PHR Certification Program 0.50
HRCI/SPHR (Senior Professional Human Resource)
  The Strategic Role of HR in Organizations 3.00
  Workforce Planning and Employment Strategies 3.00
  Strategic Human Resource Development 3.50
  Compensation and Benefits Strategies 3.00
  Employee and Labor Relations Strategies 4.50
  Safety, Health, and Security Strategies 2.00
  Managing the HR Process 2.00
HRCI Senior Professional in Human Resources (SPHR)
  Management of the HR Process (HRCI/SPHR) 2.00
  Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) 3.00
  Strategic Approaches to Human Resource Development (HRCI/SPHR) 3.50
  Strategic Approaches to Labor Relations (HRCI/SPHR) 4.50
  Strategic Approaches to Risk Management (HRCI/SPHR) 2.00
Test Preps
  Professional in Human Resources (PHR) BOK 2005 Aligned 2.00
Mentoring Assets
  Mentoring Professional in Human Resources (PHR) 2.00
Effectively Managing Top Performers
  Managing and Rewarding Top Performers 2.50
Moving into a Management Role
  Becoming a Manager 6.00
  A New Manager’s Responsibilities and Fears 6.00
  Lead and Communicate Effectively as a New Manager 6.00
  A New Manager’s Role in the Company’s Future 5.50
  Moving into Management Simulation 0.50
  Leadership in Management Simulation 0.50
  Moving into a Management Role Blended Learning Toolkit 0.50
Essential Skills for Tomorrow’s Managers
  Competencies for Tomorrow’s Managers 5.50
  Development Tools for Tomorrow’s Managers 5.00
  The Manager as Coach and Counselor 5.00
  The Manager as Project Champion 4.50
  A Manager’s Primer for Ensuring Accountability 6.00
  Continuous Learning for Tomorrow’s Managers 4.50
  Essential Skills for Tomorrow’s Managers Simulation 0.50
  Essential People Management Skills Simulation 0.50
  Essential Skills For Tomorrow’s Managers 0.50
Moving from Technical Professional to Management
  Management Development for Technical Professionals 3.50
  Communication Skills for Successful Management 3.00
  Process Management Skills 4.50
  Leadership Development for Technical Professionals 3.00
  Strategies for Transitioning into Management 6.50
  Transitioning From Technical Professional to Management 0.50
  From Technical Professional to Leadership Simulation 0.50
360-Degree Performance Appraisal
  About 360-Degree Performance Feedback 2.50
  Elements of a 360-degree Performance Review 2.00
  Delivering 360-Degree Performance Feedback 5.00
  360-Degree Performance Appraisal Simulation 0.50
Managing Problem Performance
  Preventing Problem Performance 4.50
  Identifying Problem Performance 4.00
  Improving Problem Performance 5.50
  Dealing with Problem Performance 4.00
  Averting Problem Performance Simulation 0.50
  Addressing Problem Performance Simulation 0.50
  Managing Problem Performance 0.50
The Fundamentals of Business Crises Management
  Preparing for Business Crises 2.00
  Responding to Business Crises 3.00
  Recovering from Business Crises 2.00
  The Fundamentals of Business Crises Management Simulation 0.50
Supporting Employees through the Change Process
  Beginning the Change Process 4.50
  Managing Through the Change 4.00
  Incorporating Change in Your Organization 3.00
  Supporting Employees through Change Simulation 5.00
  Supporting Teams through Change Simulation 0.50
  Managing Change Blended Learning Toolkit 0.50
Mentoring Essentials
  Effective Mentoring 3.00
  The Mentoring Manager 2.50
  Implementing an Organization-wide Mentoring Program 2.50
  Mentoring Strategies in the 21st Century 3.00
  Achieving Success with the help of a Mentor 3.50
  e-Mentoring 3.50
  Mentoring Essentials Simulation 0.50
Delegation Skills
  Delegation Basics 2.00
  The Personal Approach in Delegation 2.50
  Managing the Delegated Environment 5.00
  Effective Delegation Simulation 0.50
The Successful Facilitator
  The Role of the Facilitator 5.00
  Facilitative Fundamentals: Techniques and Tools 5.50
  Facilitating Work Groups and Meetings 5.00
  Facilitating Challenging Situations 5.00
  Facilitative Formats and Tools: Offering Options 5.00
  The Facilitative Leader 5.00
  The Successful Facilitator Simulation 0.50
Coach with Confidence
  Coaching for Business 4.00
  Successful Coaching Relationships 7.50
  Key Stages in Coaching 6.00
  Coaching Skills 5.50
  Mindsets, Emotions and Coaching 4.00
  Coaching Trends 4.50
  Coach with Confidence Simulation 0.50
  Coaching Personalities and Teams Simulation 0.50
  Coach with Confidence 0.50
Managing Technical Professionals
  Understanding Technical Professionals 2.50
  Attracting, Motivating, and Retaining Technical Professionals 3.50
  Models for Managing Technical Professionals 4.50
  Developing Career Plans for Your Technical Professionals 3.50
How to Overcome Negativity in the Workplace
  The Path from Pessimism to Optimism 4.00
  Proactive Approaches to Stop Negativity 2.00
  Overcoming Organizational Negativity 2.00
Performance Appraisal
  Continuous Performance Assessment 3.50
  Reviewing Performance 4.00
  Performance Appraisals Simulation 0.50
  Performance Appraisals Blended Learning Toolkit 0.50
Managing Contractors and Temporary Employees
  Doing Business with Independent Contractors 4.50
  Hiring Temporary (Contingent) Employees 5.00
  Managing Contingent Employees 4.50
  Legal Pitfalls Regarding Independent Contractors 3.00
  Working with Temporary Agencies 5.50
  Hiring and Managing Contractors Simulation 0.50
  Final Exam: Managing Contractors and Temporary Employees 0.50
Advanced Management Skills
  Managing in a Global Business Environment 3.00
  Managing Cross-Functions 3.00
  Managing For High Performance 4.00
  Managing Managers 3.50
  Managing Upward Relationships 3.00
Leading from the Front Line
  Challenges of the 21st Century 2.00
  Organizational Culture and Leadership 2.50
  Energizing and Empowering Employees 2.50
  Leadership and the Knowledge Worker 2.50
  Leading Change from the Front Line 2.50
  Dynamics of Leadership 3.00
  Leading from the Front Line Simulation 0.50
Going from Management to Leadership
  The Mark of a Leader 4.50
  Communicating a Shared Vision 4.50
  The Enabling Leader 5.00
  Communicating as a Leader 4.50
  Coaching for Performance 2.50
  Leading through Change 3.00
  The Leader as a Model 3.00
  Going from Management to Leadership Simulation 0.50
  Growing from a Manager to a Leader Simulation 0.50
  Going from Management to Leadership 0.50
Business Execution
  Foundations for Business Execution 7.00
  Creating a Business Execution Culture 8.00
  Business Execution in Action 5.00
  Business Execution Simulation 0.50
  Business Execution Blended Learning Toolkit 0.50
Leading the Workforce Generations
  Introduction to Work Force Generations 2.50
  Attracting, Developing, and Retaining Generations 3.00
  Leading Silent Generation and Baby Boom Workers 3.00
  Leading Generations X and Next 3.50
  Making Cross-generational Teams Work 3.00
  Cross-generational Workers in the 21st Century 3.00
  Leading the Workforce Generations Simulation 0.50
Succession Planning for Business Environment
  Succession Planning Overview 2.00
  Succession Planning Strategies 4.50
  Succession Planning and Human Resources 5.00
  Succession Planning Management 2.50
  Initiating a Succession Plan Simulation 0.50
  Implementing a Succession Plan Simulation 0.50
Interpersonal Communication Skills for Business
  The Process of Interpersonal Communications 4.50
  The Mechanics of Effective Communication 5.00
  Communication Skills for the Workplace 4.50
  Communicate for Results 5.00
  Communication Skills for Leadership 5.50
  Communication Skills for Resolving Conflict 5.00
  Communicate for Contacts 4.50
  Interpersonal Communication Skills for Business Simulation 0.50
  Interpersonal Communication Skills for Teams Simulation 0.50
  Interpersonal Communication Skills for Business Blended Learning Toolkit 0.50
Business Writing Essentials
  Writing with Intention 4.00
  Avoiding Errors in Usage and Punctuation 4.50
  Avoiding Grammatical Errors in Business Writing 4.50
  Crisp Composition 4.50
  Writing to Reach the Audience 3.00
  Getting the Most from Business Documents 4.00
  The Writing Process 5.00
  Business Writing Essentials 5.00
  Business Writing Essentials Using Microsoft Word 5.00
  Final Exam: Business Writing Essentials 5.00
International Communications
  The Impact of Culture on Communication 2.50
  The Art of Global Communication 3.50
  Improving Your Cross-cultural Communications 3.00
  International Communications Simulation 0.50
  Cross-cultural Communications Simulation 0.50
Emotional Intelligence in the Workplace
  What Is Emotional Intelligence? 2.50
  Emotional Intelligence at Work 2.50
  Teamwork and Emotional Intelligence 2.50
  Increasing Your Emotional Intelligence 2.50
  The Emotionally Intelligent Leader 2.50
  Emotional Intelligence in the Workplace Simulation 0.50
Effective Listening Skills
  The Basics of Listening 2.50
  Listening for Comprehension 5.00
  Listening for Higher Purposes 3.00
  Enhancing Your Listening Skills 3.00
  Effective Listening Skills Simulation 0.50
Managing and Working with Difficult People
  Difficult People in the Workplace 3.50
  Working with Aggressive People 3.00
  Working with Negative People and Procrastinators 3.00
  Working with Arrogant and Duplicitous People 2.00
  Managing and Working with Difficult People Simulation 0.50
  Communicating Effectively with Difficult Coworkers Simulation 0.50
  Working with Difficult People Blended Learning Toolkit 0.50
Assertive Communication
  Professional Assertiveness 3.00
  Assertiveness from the Inside Out 3.00
  Assertive Communication Simulation 0.50
Business Etiquette and Professionalism
  Everyday Business Etiquette 3.00
  Communication Etiquette 2.50
  Etiquette and the Business Meeting 2.50
  Etiquette for Supervisors 3.00
  Business Etiquette and Professionalism Simulation 0.50
Building Better Work Relationships
  Building Effective Interfunctional Relationships 2.50
  Building Effective Intercultural Relationships 3.00
  Building Effective Intergender Relationships 2.50
  Working Effectively with Customers 2.50
  Working Effectively with Business Partners 3.00
  Building Better Work Relationships Simulation 0.50
Business Grammar Essentials
  Foundations of Grammar 2.50
  Sentence Construction 2.00
  Understanding Writing Mechanics 2.00
  Punctuating with Skill 2.00
Email Essentials
  Essentials of Electronic Communication 1.50
  Optimizing Email at Work 2.00
  E-mail and Organizational Communication 2.50
  E-mail as a Marketing Tool 2.00
  E-mail Essentials using Microsoft Outlook 2.00
Delivering Successful Presentations
  Presenting to Succeed 4.50
  Delivering Your Message 4.50
  Presentation Resources Available to You 5.00
  Delivering Successful Presentations Simulation 0.50
  Presentation Skills Blended Learning Toolkit 0.50
  Combining Presentation Skills with MS PowerPoint 0.50
Effective Business Meetings
  Planning Effective Business Meetings 2.50
  Leading Effective Business Meetings 2.50
  Participating Effectively in Business Meetings 5.00
  Effective Business Meetings Simulation 0.50
  Business Meetings Blended Learning Toolkit 0.50
Dealing with Conflict in the Workplace
  Perspectives on Conflict 5.50
  Handling Conflict with Others 6.00
  Managing Conflict in the Organization 6.00
  Dealing with Conflict in the Workplace Simulation 0.50
  Managing Conflict in the Workplace Simulation 0.50
  Dealing with Conflict in the Workplace 0.50
Telephone Skills For Business Professionals
  Effective Telephone Techniques 5.00
  Making Telephone Calls Count 3.50
  Telephone Skills for Business Professionals Simulation 0.50
Negotiating to Win: Getting the Results You Want
  Crafting a Deal 3.00
  Connect and Communicate 2.50
  The Negotiation Process 2.50
  The Dynamics of Interaction 3.00
  Inclusive Negotiating 2.50
  When the Going Gets Tough 2.50
  The Master Negotiator 2.50
  Negotiating to Win Simulation 0.50
Getting Results Without Authority
  Building Relationships to Get Results 2.50
  Teamwork and Results Without Authority 2.50
  Leadership Without Authority 3.00
  Gaining Allies, Creating Change 3.00
  Getting Results through Communication 3.00
  Getting Results from the Boss 3.00
  Getting Results without Authority Simulation 0.50
Effective Use of Feedback for Business
  An Essential Guide to Giving Feedback 2.50
  Coping with Criticism and Feedback 5.00
  Giving Feedback to Colleagues 4.50
  Team Feedback: A guide 4.00
  Giving Feedback: A Manager’s Guide 4.00
  Effective Feedback for Employees and Colleagues Simulation 0.50
  Effective Use of Feedback for Teams Simulation 0.50
Anger Management in The Workplace
  Experiencing Anger 5.00
  Managing Your Anger 5.50
  Managing Anger in the Workplace Simulation 0.50
How to Write an Effective Internal Business Case
  Preparing a Business Case 2.50
  Writing a Business Case 2.50
  Presenting Your Case 2.50
  Preparing an Effective Internal Business Case Simulation 0.50
Basic Business Math Skills
  Whole Numbers, Fractions, and Equations 4.00
  Decimals and Percents 2.00
  Ratios, Averages and Graphs 2.00
Creativity and Innovation in the Workplace
  The Foundations of Creativity and Innovation 4.50
  Generating Creative and Innovative Ideas 3.50
  Evaluating Creative and Innovative Ideas 3.50
  Implementing Creative and Innovative Ideas 5.00
  Creativity and Innovation in the Workplace Simulation 0.50
  Creativity and Innovation in the Workplace 0.50
Fast-tracking Your Career
  Get Your Career on the Fast Track 2.50
  Basic Business Skills to Get You on the Fast Track 2.50
  Communication Skills to Fast-track Your Career 2.50
  Interpersonal Skills on the Fast Track 2.50
  The Boss Factor 3.00
  Improving Your Image 3.00
  Fast-Tracking Your Career Simulation 0.50
Working More Effectively – Taking Control of Your Time
  You and Your Time 5.00
  Techniques for Better Time Management 5.00
  Developing Good Time Management Habits 4.50
  Working More Effectively Simulation 0.50
  Time Management Blended Learning Toolkit 0.50
  Taking Control of Your Time Using Microsoft Outlook 0.50
Ethics in Business
  Ethical Decision Making 3.50
  Managerial Business Ethics 2.50
  Organizational Ethics 3.50
  Corporate Social Responsibility 3.00
  Ethics in Business Simulation 0.50
  Ethics in Business 0.50
Living a Balanced Life
  Finding Your Life Balance 4.50
  Success Over Stress 4.50
  Strategies for Better Balance 5.00
  Living a Balanced Life Simulation 0.50
  Living a Balanced Life 0.50
Dealing with Organizational Change
  Perspectives on Organizational Change 3.00
  Being Prepared for Change 3.50
  Communicating During Organizational Change 3.50
  Dealing with Organizational Change Simulation 0.50
  Dealing with Organizational Change Blended Learning Toolkit 0.50
Problem-solving and Decision-making for Business
  Foundations of Effective Thinking 3.50
  Framing the Problem 3.00
  Generating Alternatives in Problem Solving 2.50
  Dynamic Decision Making 2.50
  Implementing and Evaluating a Decision 3.00
  Problem Solving and Decision Making in Groups 2.50
  Creative Problem Solving and Effective Thinking Simulation 0.50
  Rational Problem Solving and Decision-making Simulation 0.50
  Problem-solving & Decision-making for Business Blended Learning Toolkit 0.50
Working without a Net – The Business of Risk
  Risk Basics 2.00
  Approaches to Risk Management 2.00
  Decisions and Risk 2.00
  Strategic Planning and Risk Management 2.50
  Risk Strategies: The Cutting Edge 2.50
  Working without a Net: Decisions Simulation 0.50
Achieving Organizational Excellence Through Critical Thinking
  The Role of Critical Thinking in Organizations 4.00
  Developing Fundamental Critical Thinking Skills 3.00
  Strategies for Facilitating Critical Thinking 4.50
  Critical Thinking Skills for Managing 3.50
  Organizational Scope of Critical Thinking 3.50
  Critical Thinking Strategies Simulation 0.50
Business Professionalism
  Personal Accountability: Working for Your Inner Boss 2.50
  Self-empowerment: Managing from Within 2.50
  Goals and Goal Setting 2.00
  Developing a Positive Attitude 2.50
  Successful Lifelong Learning 2.50
  Business Professionalism Simulation 0.50
Project Management for Non-Project Managers
  Project Management Fundamentals 2.50
  Transitioning into a Project Management Role 3.00
  Initiating and Planning a Project 2.00
  Managing a Project 2.50
  Troubleshooting and Closing the Project 2.00
  Project Management for Non-Project Managers Simulation 0.50
Project Management Essentials – (PMBOK® Guide – Third Edition-aligned)
  An Introduction to Project Management (PMBOK-Third Edition aligned) 2.50
  Project Lifecycles and Stakeholders 2.00
  Introduction to Project Process Groups and Initiating a Project 1.50
  Project Planning 2.50
  Executing, Monitoring & Controlling, and Closing a Project 1.50
  Project Management Essentials Simulation 0.50
  Project Management Essentials 0.50
Project Integration Management (PMBOK® Guide – Third Edition-aligned)
  Initiating a Project and Preparing the Project Plan 2.50
  Project Integration: Executing and Completing a Project 2.00
Project Scope Management (PMBOK® Guide – Third Edition-aligned)
  Planning Project Scope 1.50
  Controlling Project Scope 2.00
Project Time Management (PMBOK® Guide – Third Edition-aligned)
  Elements of Project Time Management 2.50
  Project Scheduling 3.00
Project Cost Management (PMBOK® Guide -Third Edition-aligned)
  Estimating Activity Costs 1.50
  Budgeting and Controlling Costs 2.00
Project Quality Management (PMBOK® Guide – Third Edition-aligned)
  Planning for Quality 2.00
  Performing Quality Assurance and Control 2.50
Project Human Resource Management (PMBOK® Guide – Third Edition-aligned)
  Elements of Project Human Resource Management 1.50
  Implementing Project Human Resource Management 3.00
  Project Human Resources Management Simulation 0.50
Project Communications Management (PMBOK® Guide – Third Edition-aligned)
  Communications Planning and Information Distribution 2.50
  Performance Reporting and Stakeholder Management 2.00
  Project Communications Management Simulation 0.50
Project Risk Management (PMBOK® Guide – Third Edition-aligned)
  Planning and Identifying Project Risk 2.50
  Analyzing Project Risk 2.00
  Responding to and Controlling Project Risk 2.50
Project Procurement Management (PMBOK® Guide – Third Edition-aligned)
  Planning Project Procurement and Requesting Seller Responses 2.50
  Choosing Sellers and Administering and Closing Contracts 2.50
  Project Procurement Management Simulation 0.50
Managing Software Project Outsourcing
  Making the Right Outsourcing Decision 2.25
  Planning the Outsourcing Deal 1.75
  The Outsourcing Project 3.25
  Determining Project Quality Standards and Milestones 2.75
  Measuring Project Outsourcing Success 3.00
Project Management Professional Responsibility
  Ethics and Professional Knowledge (PMBOK aligned) 3.00
  Stakeholder Interests and Cultural Diversity (PMBOK aligned) 3.00
Project Management for IT Professionals
  Introduction to IT Project Management 4.00
  Functions of IT Project Management 4.50
  The Life Cycle of an IT Project 5.00
  Managing the Execution and Control of IT Projects 5.50
  Managing Efficiencies of IT Projects 4.50
  Project IT Management Simulation – The Early Stages 0.50
  Project IT Management Simulation – Design to Rollout 0.50
  Final Exam: Project Management for IT Professionals 0.50
Strategic Project Management for IT Projects
  Strategic Planning and Positioning for IT Projects 5.00
  Strategic Approaches to Managing IT Projects 5.00
  Estimating the IT Project Work Effort 5.50
  IT Project Leadership, Authority & Accountability 6.00
  Managing Multiple IT Projects 5.50
  Cost Management and IT Project Trade-offs 4.50
  Strategic Project Management for IT Projects Simulation 0.50
  Final Exam: Strategic Project Management for IT Projects 0.50
Program Management (PMI Standard-aligned)
  Introduction to Program Management 2.00
  Program Lifecycle and Organization 2.50
  Program Management Processes and the Initiating Process Group 1.50
  Program Planning 2.50
  The Execution Process Group 1.50
  Monitoring, Controlling, and Closing Programs 2.00
Portfolio Management (PMI® Standard-aligned)
  Introduction to Portfolio Management 2.00
  Portfolio Management Processes and the Organization 2.00
  Portfolio Management Processes 2.00
Test Prep
  TestPrep Certified Associate in Project Management (CAPM) 2.00
  Project Management Professional (PMP) PMBOK Guide Third Edition Aligned 2.00
Mentoring Assets
  Mentoring Project Management Professional (PMP) PMBOK Guide Third Edition Aligned 2.00
  Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Third Edition Aligned 2.00
Creating High-performance On-site and Virtual Teams
  Launching Successful On-site and Virtual Teams 5.50
  Leading Successful On-site Teams 5.00
  Leading Virtual Teams 5.00
  Facilitating On-site and Virtual Teams 4.50
  Creating High-Performance and Virtual Teams Simulation 0.50
  Leading Virtual Teams Simulation 0.50
  Creating High-performance On-site and Virtual Teams 0.50
Participating in Teams
  Effective Team-building Strategies 4.00
  Effectively Communicating in Teams 3.00
  The Individual’s Role in a Team 3.50
  Participating in Teams Simulation 0.50
  Participating in Teams 0.50
Making Teams Work: Capitalizing on Conflict
  Team Conflict: The Seeds of Dissent 3.50
  Analyzing Workplace War Zones 2.50
  Getting Past Clashes: Valuing Team Diversity 2.50
  Conquering Conflict through Communication 3.00
  The Path to Peace and Harmony 2.50
  Manager’s Performance Guide – Team Conflict Skills 1.50
  Making Teams Work Simulation 0.50
Certified Business Analysis Professional (CBAP)
  Core Concepts in Business Analysis 1.50
  Enterprise Analysis and Making a Business Case 2.50
  Introduction to Requirements Planning 2.00
  Requirements Planning and Management 2.50
  Eliciting Requirements 3.50
  Analyzing Requirements 3.00
  Validating Requirements 1.50
  Communicating and Implementing Requirements 3.00
Field Sales Skills
  Field Sales Foundations 3.50
  Planning Your Field Sales Approach 4.50
  Applying Your Field Sales Approach 4.00
  Completing Your Field Sales Approach 3.50
  Field Sales Skills Simulation 0.50
  Field Sales Skills Blended Learning Toolkit 0.50
Territorial Account Sales Skills
  The Territorial Account Sales Approach 3.00
  Understanding Your Target Customer’s Business 3.50
  Effectively Using Customer-focused Research Meetings 3.50
  Gaining Access to Key Personnel at Your Target Accounts 3.50
  Delivering High-impact Territorial Account Sales (TAS) Presentations 5.00
  Territorial Account Sales Skills Simulation 0.50
Inside Sales Skills
  Preparing for Outbound Sales Calls 6.00
  Initiating Outbound Sales Calls 3.50
  Completing Outbound Sales Calls 5.00
  Preparing for Inbound Sales Calls 5.00
  Completing Inbound Sales Calls 5.00
  Inside Sales Skills Simulation 0.50
  Inside Sales Skills Blended Learning Toolkit 0.50
Strategic Account Sales Skills
  The Strategic Account Sales Approach 3.00
  Understanding Your Customer 3.50
  Conducting Effective Sales Research Meetings 3.50
  Working with Your Customer’s Key Players 3.50
  Delivering High-Impact Sales Presentations 6.00
  Strategic Account Sales Skills Simulation 0.50
  Strategic Account Sales Skills 0.50
Sales Team Management
  Building a Winning Sales Team 5.50
  Using Business Tools to Manage Sales Teams 3.00
  Motivating a Winning Sales Team 4.50
  Communicating in Sales Teams 2.50
  Sales Team Management Simulation 0.50
Selling at the Executive Level
  Prepare for Success 3.00
  Strategic Planning 3.50
  Progressing through the Complex Sale 4.00
  Presenting Your Proposition 4.00
  Negotiating to Mutual Benefit 4.00
  From Executive-level Sale to Strategic Partnership 4.00
  Preparing for the Executive-level Sale Simulation 0.50
  Progressing through the Complex Sale Simulation 0.50
  Closing Executive-level Sales Simulation 0.50
  Selling at the Executive Level Blended Learning Toolkit 0.50
SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy
  The Profession of Selling 3.50
  Professional Selling in the Knowledge Economy 5.00
  Professional Selling in the Knowledge Economy Simulation 0.50
SalesUniversity Sales Math 101: Developing a Sales Plan for Success
  Sales Math 101: Developing a Sales Plan for Success 4.00
SalesUniversity Sales Manufacturing: A Success Model
  Sales Manufacturing (TM): Identifying Sales Opportunities 5.00
  Sales Manufacturing (TM): Sales Production 6.00
  Sales Manufacturing: Opportunity Development Simulation 0.50
SalesUniversity Communication 101
  Sales Communications Foundations 7.00
  Sales Communications Essentials 7.00
  Telesales Communications 6.00
  Sales Communication Techniques Simulation 0.50
HDI – Customer Support Specialist, Professionalism
  The Customer Support Specialist (CSS) 3.50
  The Support Center Service 2.50
  Establishing Team and Customer Relationships 2.50
HDI – Customer Support Specialist
  Interacting with the Customer 3.00
  Effective Communication Skills 2.50
  Managing Conflict, Stress, and Time 2.50
  Customer Support Specialist Simulation 0.50
HDI – Customer Support Specialist, Process
  Customer Service Procedures 3.50
  Managing the Quality of the Customer Support Service Center 3.50
  Management Tools and Metrics 2.00
How to Excel at Customer Service
  Building the Service Foundation: Corporate Culture 3.50
  Fundamentals of Exceptional Customer Service 3.50
  The Voice of the Customer 4.50
  Advancing Your Service Expertise 4.50
  Customers, Conflict and Confrontation 5.50
  Overcoming Challenging Service Situations 6.00
  Instilling Service Excellence: the EXCEL Acronym 7.50
  Service Stars and Service Teams 5.50
  Excelling at Customer Service Simulation 0.50
  Customer Service Simulation 0.50
  How to Excel at Customer Service 0.50
Frontline Call Center Skills
  The Call Center Industry 2.50
  Call Center Communication Skills 4.50
  Call Center Customer Service 3.50
  Call Center Telephone Sales 3.00
  Frontline Call Center Skills Simulation 0.50
Measuring Customer Satisfaction
  Discovering What Your Customers Want 2.50
  Developing Customer Satisfaction Surveys 3.00
  Customer Satisfaction: Analysis and Implementation 2.50
  Measuring Customer Satisfaction Simulation 0.50
Internal Customer Service
  Excellence in Internal Customer Service 5.00
  Working With Internal Customers 4.00
  Overcoming Internal Customer Service Problems 3.50
  Internal Customer Service: Conflict and Complaints Simulation 0.50
Internal Customer Service Agent Skills
  The Customer Service Agent in Action 4.50
  Professional Skills for Customer Service Agents 4.50
  Managing Challenges in Customer Service 5.00
  Cross-selling in a Customer Service Call 5.50
  Customer Service Agent Skills Simulation 0.50
Technical Support Agent Skills
  The Contact Center and Technical Support Agent 4.50
  Technical Support Essentials 5.00
  Assessing Customer Behavior 4.50
  Technical Support Agent Survival Skills 3.50
  Technical Support Agent Skills Simulation 0.50
Managing A Customer-Focused Department
  Identifying Your Customer’s Expectations 4.50
  Using Surveys to Measure Customer Satisfaction 3.00
  Bridge The Expectations Gap 4.50
  Leading A Customer-Focused Team 4.00
  Managing a Customer-focused Department Simulation 0.50
IT Infrastructure Library (ITIL) Foundations
  ITIL: The Service Desk and Incident Management 3.50
  ITIL: Configuration and Release Management 3.00
  ITIL: Service Level and Capacity Management 2.50
  ITIL: Problem and Change Management 2.50
  ITIL: Continuity and Availability Management 2.50
  ITIL: Financial and Security Management 2.00
Inbound Call Center Management
  The Inbound Call Center 2.50
  Inbound Call Center Management: Leadership 3.00
  Inbound Call Centers: People Management 3.00
  Inbound Call Center Technology 4.00
  Performance Metrics for an Inbound Call Center 2.50
Mentoring Assets
  Mentoring Information Technology Infrastructure Library Foundations (ITIL) 2.50
  Mentoring hdo-400 HDI Customer Support Specialist (CSS) 2.50
TestPreps
  Information Technology Infrastructure Library Foundations (ITIL) 2.50
Consulting with the External Client
  Essentials of External Consulting 5.00
  The Client-Consultant Relationship 5.00
  Diagnosing and Planning 4.00
  Managing Delivery 3.50
  Evaluation and Review 4.00
  Consulting with the External Client Simulation 0.50
Consulting with the Internal Client
  Essentials of Internal Consulting 4.00
  Internal Consulting Skills 3.50
  Establishing a Relationship with Internal Clients 4.00
  A Workable Solution for Internal Clients 4.00
  Evaluating Internal Assignments 4.50
  Consulting with the Internal Client Simulation 0.50
Internal Consulting for the Technical Professional
  The Technical Professional as Internal Consultant 4.00
  Creating Effective Contracts 3.00
  Using Data as a Technical Professional Consultant 4.00
  Resistance and Technical Professional Consultants 2.50
Industry Overviews
  Telecommunications Industry Overview: Version 1 2.00
  Information Technology (IT) Industry Overview: Version 1 2.50
  Federal Government Industry Overview: Version 1 2.00
Industry Overviews
  The Automotive Industry Overview: Version 2 3.00
  The Oil and Gas Industry Overview: Version 2 2.50
  The Pharmaceutical Industry Overview: Version 2 2.50
  The Food and Beverage Industry Overview: Version 2 2.50
  The Health Care Industry Overview: Version 2 1.50
  The Banking Industry Overview: Version 2 2.50
  The Manufacturing Industry Overview: Version 2 2.50
  The Retail Industry Overview: Version 2 2.50
  The Telecommunications Industry Overview: Version 2 2.50
  The Insurance Industry Overview: Version 2 3.00
TestPreps
  HDI Customer Support Specialist 3.00
Certified Manager of Quality/Organizational Excellence
  Managerial Skills and Abilities 2.50
  Problem Solving and Process Management Tools 2.50
  Measurement: Assessment and Metrics 1.50
  Customer Focused Management 2.00
  Training and Development 2.00
HRCI/PHR Certification Program
  Human Resources Fundamentals (HRCI/PHR)
  Programs to Benefit Employees (HRCI/PHR) 1.50
  Employment Relations (HRCI/PHR) 1.50
  Unionized Workplaces (HRCI/PHR) 1.50
  Health and Safety in the Workplace (HRCI/PHR) 1.50
HRCI Senior Professional in Human Resources (SPHR)
  Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) 3.00
  Strategic Approaches to Human Resource Development (HRCI/SPHR) 3.50
  Strategic Approaches to Risk Management (HRCI/SPHR) 2.00

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